Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101...
James Patterson's Murder Is Forever
Author: JAMES PATTERSON
Publisher: Grand Central Pub
In deze aantekening gaan we in op de uitzondering van de aftrekuitsluiting van werkkleding en persoonlijke verzorging voor artiesten, presentatoren en sporters (aant. 14.1) en de relatie van de aftrekuitsluiting van deze kosten in het tweede lid, onderdeel c en de uitzondering voor artiesten, presentatoren en sporters...
Ranchos of San Diego County
Author: Lynne Newell Christenson
Publisher: Arcadia Publishing Library...
The Mexican ranchos of San Diego County were a colorful and vital part of early California history. Ranchos covered the most fertile lands in San Diego and produced grain, vegetables, and fruits and grazed thousands of head of cattle, sheep, and horses. The dons and donas who owned the ranchos were wealthy in land and cattle...
Smoot: A Rebellious Shadow
Author: Michelle Cuevas
Publisher: Dial Books
A brave shadow finds a more colorful life in this joyous picture book by the acclaimed author of The Uncorker of Ocean Bottles and illustrator of Sidewalk Flowers. Smoot the shadow has been living a yawn-filled life for years. His boy never laughs and never leaps, so Smoot never does either . . . until the day he pops...
The Night Trade
Author: Barry Eisler
Publisher: Thomas & Mercer
From New York Times bestselling author Barry Eisler ... Livia Lone is back.For sex-crimes detective Livia Lone, a position with a government anti-trafficking task force is a chance to return to Thailand to ferret out Rithisak Sorm, the kingpin behind her own childhood ordeal.But after a planned takedown in a nightclub...
The Comic Book Story of Video Games:...
Author: Jonathan Hennessey
Publisher: Ten Speed Press
A complete, illustrated history of video games--highlighting the machines, games, and people who have made gaming a worldwide, billion dollar industry/artform--told in a graphic novel format. Author Jonathan Hennessey and illustrator Jack McGowan present the first full-color, chronological origin story for this hugely successful,...
The Raid on Harpers Ferry
Author: Ellis Roxburgh
Publisher: Gareth Stevens Pub
No study of the American Civil War is complete without an understanding of the events that unfolded in Harpers Ferry, Virginia, in 1859. Abolitionist John Brown became a martyr to many through his raid on the federal arsenal there, in support of a slave rebellion. But he became a reviled enemy to those opposed to abolition....
Scholastic Year in Sports 2018
Author: James Buckley Jr.
Publisher: Scholastic Inc.
For sports fans of all ages!The brand new 2018 edition of Scholastic's annual Year in Sports features full-color action photographs throughout, completely updated facts and stats, and a colorful interior design. Read about all of the top athletes, championships, and legends from the major and secondary sports. Featuring...
A Small Blue Whale
Author: Beth Ferry
Publisher: Knopf Books for Young...
From New York Times bestselling author Beth Ferry (Stick and Stone) and talented newcomer Lisa Mundorff comes a gorgeous and utterly charming picture book about a lonely blue whale who learns the meaning of friendship. A small blue whale sits in a silver sea . . . wishing, wanting, waiting for a friend. Waiting is hard,...
Vengeance: Library Edition
Author: Newt Gingrich
Publisher: Blackstone Audiobooks
Leading politician and bestselling author Newt Gingrich and novelist Pete Earley are back with another gripping international thriller.A terrorist crashes an explosive-packed rental truck into Major Brooke Grant's Washington, DC, wedding, detonating the deadliest bomb ever exploded in the nation's capital on what should...
Blood Kiss: Black Dagger Legacy
Author: J.R. Ward
Publisher: Berkley
The legacy of the Black Dagger Brotherhood continues in a spin-off series from the #1 New York Times bestselling author ... Paradise, blooded daughter of the king's First Advisor, is ready to break free from the restrictive life of an aristocratic female. Her strategy? Join the Black Dagger Brotherhood's training...
Arrowood: Sherlock Holmes Has Met His Match
Author: Mick Finlay
Publisher: Harlequin Audio and Blackstone...
[Read by Malk Williams] 1895. London is scared. A killer haunts the city's streets; the poor are hungry; crime bosses are taking control; the police force is stretched to the breaking point. The rich turn to Sherlock Holmes, but the celebrated private detective rarely visits the densely populated streets of South London,...
The Lake District Murder: A British...
Author: John Bude
Publisher: Poisoned Pen Press
'Luke flung the light of his torch full onto the face of the immobile figure. Then he had the shock of his life. The man had no face! Where his face should have been was a sort of inhuman, uniform blank!'When a body is found at an isolated garage, Inspector Meredith is drawn into a complex investigation where every clue...
Ten Little Owls
Author: Renee Treml
Publisher: Penguin Random House...
Nine little dingos howl at the moon . . . Ten little owls hoot a goodnight tune. What happens around Australia when the sun goes down? The cutest little animals come out to play, of course. Teach your own little critter to count to 10 in this beautiful board book featuring baby native Australian animals running,...
Building the Channel Tunnel
Author: Kelly Doudna
Publisher: Super Sandcastle
The Channel Tunnel is a terrific tunnel. It runs underwater! In Building the Channel Tunnel, young readers will find out more about this engineering marvel and how it was built. Compelling photographs and easy-to-read text brings this story to life, followed by a comprehensive quiz. Aligned to Common Core Standards and correlated...
The Mitford Murders
Author: Jessica Fellowes
Publisher: Minotaur Books
"A real murder, a real family and a brand new crime fiction heroine are woven together to make a fascinating, and highly enjoyable, read. I loved it." -- Julian Fellowes, creator and writer of Downton Abbey and BelgraviaSet amid the legendary Mitford household, a thrilling Golden Age-style mystery,...
Emerald Coast: A Novel
Author: Anita Hughes
Publisher: St. Martin's Griffin
Set on the glamorous Italian island, Emerald Coast is a touching and humorous story about marriage and the difficulty of finding love and happiness at the same time.Lily Bristol arrives at a luxurious resort in Sardinia for the grand opening of her newest home furnishing store on the Emerald Coast. She's a successful...
Teaching Montessori in the Home:...
Author: Elizabeth G Hainstock
Publisher: Plume
The great, pioneering achievement of Maria Montessori was to recognize the crucial importance of a child's first six years of development. During this time, a child's power of absorption are at their highest, and lifelong attitudes and patterns of learning are formed. It is for this very sensitive period that the Montessori...
Chasing Darkness
Author: Robert Crais
Publisher: Brilliance Audio
It's fire season, and the hills of Los Angeles are burning. When police and fire department personnel rush door to door in a frenzied evacuation effort, they discover the week-old corpse of an apparent suicide, in his lap a photo album of seven brutally murdered young women. And when the suicide victim is identified as a former...
Team BFF: Race to the Finish! #2
Author: STACIA DEUTSCH
Publisher: Penguin Workshop
Perfect for fans of The Babysitters Club and anyone interested in computer science, this series is published in partnership with the organization Girls Who Code!Sophia and her coding club BFFs have the best time together. Sure, they work on coding projects, but mostly they gossip about crushes, eat cookies, and do totally...
Mouse Loves Snow
Author: LAUREN THOMPSON
Publisher: Simon Spotlight
On a bright, snowy day Mouse discovers sledding, skating, and making snow mice in this beautiful Pre-Level 1 Ready-to-Read book all about winter!When Mouse and Poppa venture into the great outdoors, they discover all the seasonal pastimes that make winter a special time of year for kids. From making snow angels to building...
Philip K. Dick's Electric Dreams
Author: PHILIP K DICK
Publisher: Houghton Mifflin Harcourt
The Inspiration for the Upcoming TV Show Though perhaps most famous as a novelist, over the course of his career Philip K. Dick wrote more than one hundred short stories, each as mind-bending and genre-defining as his longer works. Philip K. Dick's Electric Dreams collects ten of the best from across his career....
The Hazel Wood
Author: MELISSA ALBERT
Publisher: Flatiron Books
"The Hazel Wood will be your next literary obsession." -- Stephanie Garber, author of Caraval"Thoroughly, creepily captivating." -- Kristin Cashore, author of Graceling"This is one of the best books I've read in years." -- Jennifer Niven, author of All the Bright...
The Chalk Man: A Novel
Author: C J Tudor
Publisher: Crown
The must-read thriller of 2018, this riveting and relentlessly compelling psychological suspense debut will keep readers guessing right up to the shocking endingIn 1986, Eddie and his friends are just kids on the verge of adolescence. They spend their days biking around their sleepy little English village and looking for any taste...
Winter's No Time to Sleep!
Author: Poppy Green
Publisher: Little Simon
Sophie and her friends accidently awaken a hibernating hedgehog in the sixth book of The Adventures of Sophie Mouse!Winter has finally arrived in Silverlake Forest and Sophie and her friends are having some snowy fun! While playing one day, they accidentally wake a hedgehog named Pippa who has been hibernating all winter....
The Stowaway: A Young Man's...
Author: Laurie Gwen Shapiro
Publisher: Simon & Schuster
The spectacular, true story of a scrappy teenager from New York's Lower East Side who stowed away on the Roaring Twenties' most remarkable feat of science and daring: an expedition to Antarctica.It was 1928: a time of illicit booze, of Gatsby and Babe Ruth, of freewheeling fun. The Great War was over and American optimism...
Still Me: A Novel
Author: JOJO MOYES
Publisher: Pamela Dorman Books
From the #1 New York Times bestselling author Jojo Moyes, a new book featuring her iconic heroine of Me Before You and After You, Louisa ClarkLouisa Clark arrives in New York ready to start a new life, confident that she can embrace this new adventure and keep her relationship with Ambulance Sam alive...
Nat Turner's Slave Rebellion
Author: Ellis Roxburgh
Publisher: Gareth Stevens Pub
Nathaniel Nat Turner was a black slave who led a rebellion in the American South in the summer of 1831. A charismatic leader, Turner gathered about 75 slaves to his cause. By the time the insurrection was suppressed, more than 100 were dead, and Turner was hanged. In the aftermath, laws were passed to prevent the education...
Thank You, Mr. Panda
Author: Steve Antony
Publisher: Scholastic Press
Generous Mr. Panda is giving away presents to all his animal friends, including a mouse, an octopus, an elephant, and a lemur, but they aren't being very grateful about the gifts they receive. It may be because the presents aren't quite right. Mouse receives a sweater that's too big, and Octopus gets six colorful socks...
Need to Know: A Novel
Author: KAREN CLEVELAND
Publisher: Ballantine Books
"Prediction: If you read chapter one, you'll read chapter two. If you read chapter two, you'll miss dinner, stay up far too late, and feel tired at work tomorrow. This is that kind of book. Superb." - Lee Child In pursuit of a Russian sleeper cell on American soil, a CIA analyst uncovers a dangerous secret that...
A darker sea : Master Commandant...
Author: James L Haley
Publisher: Books on Tape
At the opening of the War of 1812, the British control the most powerful navy on earth, and Americans are again victims of piracy. Bliven Putnam, late of the Battle of Tripoli, is dispatched to Charleston to outfit and take command of a new 20-gun brig, the USS Tempest. Later, aboard the Constitution, he sails into the furious...
Historical Atlas of California:...
Author: Derek Hayes
Publisher: University of California...
Using nearly five hundred historical maps and many other illustrations - from rough sketches drawn in the field to commercial maps to beautifully rendered works of art - this lavishly illustrated volume is the first to tell the story of California's past from a unique visual perspective. Covering five hundred years of history,...
